National Property Claims , for the purpose of its business, needs to collect and use personal data about people including past, present and prospective customers in order to efficiently carry on its business and meet its customers’ requirements effectively. We recognise that the lawful and correct treatment of personal data is vital to successful operations and to maintaining our customer’s confidence in ourselves. You must be over sixteen to use the services of National Property Claims and our website. This policy (together with our other documentation) governs the collection, storage and use of personal information we collect about you, how we use your personal information and your rights to control personal information we hold about you. Please read this policy carefully. In agreeing to become a customer of National Property Claims and supplying us with your personal data, you are consenting to the practices described in this policy.
1. Our Policy and Contacting Us
1.1. Please note that your information is saved on our server as you enter it. Any personal data which we collect, record or use in any way whether it is held on paper, on a computer or other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998, or any replacement and applicable legislation relating to data protection. We fully endorse and adhere to the eight principles of Data Protection as set out in the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The Data Protection Act principles state that personal data must be:
1.1.1. Fairly and lawfully processed
1.1.2. Processed for limited purposes and not in any other way which would be incompatible with those purposes
1.1.3. Adequate, relevant and not excessive
1.1.4. Accurate and kept up to date
1.1.5. Not kept for longer than necessary
1.1.6. Processed in line with the data subject’s rights
1.1.7. Kept secure
1.1.8. Not transferred to a country which does not have adequate data protection laws.
1.2. For the purposes of the Data Protection Act 1998, National Property Claims is the Data Controller. Housing Triage Limited is registered with company number 11557660. Our registered office is at Charter House, Stansfield Street, Nelson, United Kingdom, BB9 9XY.
1.3. If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by email: email@example.com or write to the Data Protection Officer at the above address.
1.4. In order to meet the requirements of the Data Protection Act principles, we will:
1.4.1. Observe the conditions regarding the fair collection and use of personal data
1.4.2. Meet our obligations to specify the purposes for which personal data is used
1.4.3. Collect and process appropriate personal data only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements
1.4.4. Ensure the quality of personal data used
1.4.5. Apply strict checks to determine the length of time personal data is held
1.4.6. Ensure that the rights of individuals about whom the personal data is held can be fully exercised under the Act
1.4.7. Take appropriate security measures to safeguard personal data
1.4.8. Ensure that personal data is not transferred abroad without suitable safeguards.
2. Information we may collect from you
2.1. Any Information you give us: When you become a customer and fill in forms on our website (www.nationalpropertyclaims.co.uk) or hard copy application forms or when you email or phone us we may collect and process personal data about you. This includes information when you place an order or search for a product, or report a problem. The information you give us may include your name, age, address, e-mail address, home and/or mobile telephone number, financial, bank information together with any personal information required for your application.
2.2. Information we collect about you: When you visit our website we may automatically collect technical information including your IP address, your login information, products you viewed or searched, browser type, plug-ins you use, operating systems and platforms. We may also collect information about your visit including URL, page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from a page and any phone number used to contact National Property Claims.
2.3. Where we collect any sensitive data, we will take appropriate steps to ensure that we have explicit consent to hold, use and retain the information. Sensitive data is personal data about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, details of the commission or alleged commission of any offence and any court proceedings relating to the commission of an offence.
3. Information we receive from other sources
3.1. We may receive information about you if you use any of the other websites we operate or other services we provide, from third parties we work with such as analytics providers, search information providers, advertising networks and credit reference agencies.
5. How we may use your information
5.1. If false or inaccurate information is provided and fraud suspected or identified then this will be recorded and details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. The information may also be used to prevent theft, fraud and money laundering.
5.2. We may use your information, to manage your account with us and update the records we hold about you from time to time, to carry out our contractual obligations with you and to provide you with our services, to provide you with information via post, email, telephone or sms about other services we offer that are similar to those you have already purchased or enquired about and that may be of interest to you, to make suggestions and recommendations to you about services that may interest to you, so we can provide a better service to you and to keep our website safe and secure.
5.3. We have a responsible marketing policy and do not give details of our customers or related individuals to any other company without your consent.
5.4. If you do not wish to be contacted in this way then you can email or write to the Data Protection Officer; firstname.lastname@example.org or write to National Property Claims , Charter House, Stansfield Street, Nelson, United Kingdom, BB9 9XY. (quoting your full name and address if possible).
6. Disclosure of your information
6.1. We may share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
6.2. We may share your information with selected third parties for the performance of our contractual obligations with you such as, analytics and search engine providers that assist us with improvement and optimisation of our/your site and credit reference agencies.
7. Where we store your data
7.2. All information you provide to us is held on our secure servers.
8. What data do we hold?
8.1. Under the Data Protection Act, any individual may write to the Data Protection Officer at the above address and request a copy of the information which we hold about them. We reserve the right to charge the maximum fee payable in terms of the Data Protection Act for providing this information. If the details are inaccurate you can ask us to amend the
9. Your rights explained
9.1 Should any of the personal information the Company holds about you be inaccurate, you have the right to ask the Company to rectify that information at any time.
It is possible that you have the right, in special circumstances, to request that the Company deletes your personal information, to prevent any further other use of your personal information. In certain circumstances, where these rights do not apply, the Company can refuse your request.
Even after you have opted-in, you can request that we do not continue to use your personal data for marketing (or other) purposes as previously described. It is possible for you to exercise your right to prevent continued processing by contacting the Company at email@example.com
Should you wish to find out more about your right to request, erasure, eradication, restriction of, or if you wish to object to processing or you wish to withdraw your consent please contact the Company at firstname.lastname@example.org
9.2 It is possible that our website will contain links to and from our associate companies websites and advertisers. Should you follow any links to these websites, please note that they will operate their own privacy policies and that the Company cannot accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
It is possible to make a complaint to the Information Commissioner’s Office (see below) if you think the collection or use of personal information is unfair, inappropriate, intentionally misleading or if you have concerns about the safety and security of your personal information. The Information Commissioner’s Office can be contacted at this address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
We will be happy to provide you with access to the information we hold about you at any time by contacting us by post at – Admin department, National Property Claims, Charter House, Stansfield Street, Nelson, United Kingdom, BB9 9XY. or by emailing email@example.com
Should you have any information requests regarding this policy or the website it supports please contact us direct at – Information Officer, National Property Claims, Charter House, Stansfield Street, Nelson, United Kingdom, BB9 9XY. or by emailing firstname.lastname@example.org